Terms & Conditions

 

iBuild is and import and wholesale distribution company.  The iBuild product lines are of the highest quality, including products by long-established international manufacturing companies.

Prices: All prices quoted are in U.S. Dollars.  Due to the volatility of the raw materials, prices and specifications are subject to change without notice.

Freight: Shipments are all FREIGHT PREPAID unless otherwise noted.  iBuild will ship via UPS Ground or FedEx Ground unless otherwise decided.

Warranty Information:  Products are guaranteed to be free from defects in materials and workmanship under normal use and service.  Sinks have a limited lifetime warranty, and products.  The warranty does not cover: finishes or their wearing quality; any obligation other than the replacement of defective parts when presented to the selling distributor, with legal proof of purchase, during the warranty period; any labor charges, removal or reinstallation expense, freight or postage, or any incidental damages caused by any product, defective or otherwise; modification of any product; incorrect installation of any product. Please note that over time, copper finishes may change to a slightly darker, warmer finish. iBuild recommends that a professional sink installer/fabricator install all sinks.  The warranty will be voided if products are not installed correctly.

Sinks, faucets, and accessories must be inspected upon receipt and before installation.  Sinks, faucets, and accessories will not be accepted back for return due to inappropriate handling, installation, alteration, cleaning, denting, scratching, or use for any other purpose than for average use.  All technical data and information provided is done as a public service to customers of iBuild and consumers of our products.  While iBuild endeavors to provide accurate information and description of its products, accuracy and completeness cannot be guaranteed.  Copper sinks and hoods can vary between 1/8" up to 1/4" on any side as they are handcrafted.  iBuild is not responsible for, nor does it have any liability for any mistakes or typographical errors including templates.  Templates and DFX files may not always be accurate; iBuild highly recommends that templates are matched with sinks prior to fabrication and installation.

All products should be measured promptly upon delivery, and before any improvements or alterations are done in anticipation of, or preparation for installation.  iBuild assumes no liability for the use of such information or for any damages incurred through its use or application.  Nothing contained herein is to be construed as contractual or providing any form of warranty or representation on the part of iBuild.  iBuild makes no warranties, expressed or implied, including but not limited to any warranty of merchantability or of fitness for a particular purpose as to the information contained herein or the products described herein.

This catalog contains photos that have been reproduced to be representative of the actual material.  True copper finishes/colors may vary slightly from those shown in the catalog.  Smooth and Light Hammered Surfaces finishes show slight brush strokes as shown in the catalog and on the sample disks available at wholesale locations.

Natural Stone is a product of nature, and color, tone, veining, and crystal patterning will vary and should be expected.

Natural Stone is available in many textures and variation; the material will vary from raw product to raw product in color and movement.  Most have pits and/or fissures that are naturally inherent in the stone yet will not compromise usage and are not considered defects; although veining may feel like a crack, it is only due to the natural veining being denser than the stone itself.

Claims and Liablity:  The liability against iBuild, including claims due to design, workmanship, or materials is limited to the replacement of the part(s) in question from the iBuild warehouse or a refund, as decided upon by iBuild.   Upon receipt (or from DB warehouse, where applicable), owner assumes all responsibility for the finish and condition of the plumbing fixtures, and no returns will be honored at that time.  All claims for the shortages, defective merchandise, billing errors, etc., must be made within forty-eight (48) hours after receipt of merchandise from iBuild.  Claims not made within the 48-hour period constitute acceptance of merchandise and a waiver of any defects, shortages, errors or other claims.  Claims for damaged or lost shipments must be made against the carrier.

Note any visible damage or shortage on the delivery receipt before signing.  Any obvious or subsequently discovered damages must be reported in writing to the carrier within their regulations and time limits.  iBuild is not responsible for damages of goods while in storage.

iBuild may change or discontinue models of its products without notice or obligation.  This includes finishes and design modifications.  The website shows the latest styles and models available.

Returns:  Plumbing products can only be return with prior authorization.  For authorized returns, a 20% restocking fee will be charged against any refund or replacement.  Returned products must be returned in original boxes and packaging and shipped at the customer's expense and be free of defects and damages.  Special and custom order items may not be returned, including Copper Tiles, Murals, Bath and Bar Sinks, Range hoods, and Custom Kitchen Sinks.

 

                                                                  Customer Service:

                                                Hours:  M-F 9AM-5PM MST